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Install Genealogy Assistant
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Genealogy Assistant features

How to log in to your Genealogy Assistant account

The ExtensionPay trial window over the genea.ca page, with Already paid? Log in outlined in red.

This guide logs you in to a plan you have already bought, on a new computer, in another browser, or after reinstalling Genealogy Assistant. Your plan belongs to the email address you paid with, not to a computer, so that same address logs you in wherever you install it.

How do I install Genealogy Assistant on this computer?

  1. Open the store page for your browser:
  2. On the Chrome Web Store page, click Add to Chrome. The Firefox and Edge stores have their own button in the same place.
  3. Click Add extension in the box that asks you to confirm. Genealogy Assistant installs and opens its page on genea.ca in a new tab.
  4. Pin the Genealogy Assistant icon to the toolbar, as shown in How to install Genealogy Assistant.

How do I log in?

  1. Click the Genealogy Assistant icon in the toolbar. A window from ExtensionPay, our payment service, opens and offers a free trial.
  2. Click Already paid? Log in. The window asks for your email address.
  3. Type the email address you paid with and click the arrow button beside it.
The ExtensionPay log-in window over the genea.ca page, with the email field and its arrow button outlined together in red.
  1. Open the email from Genealogy Assistant and click the confirmation link in it. A page confirms that Genealogy Assistant is activated, and every feature starts working.
  1. Click the Genealogy Assistant icon again. The bottom of the pop-up panel reads You are a premium user. Thank you for your support!
The bottom of the pop-up panel over an AncestryDNA match list, with You are a premium user. Thank you for your support! outlined in red.

If a trial has run out in this browser, the plan page opens in a tab instead of the trial window. Click Already paid? Log in there and carry on from step 3. Repeat these steps on each computer and browser you research in.

What if the email doesn’t arrive?

Look in your spam or junk folder first. Then check the address: it must be the one you paid with, which is the address your receipt from Stripe was sent to. Another address has no plan behind it. If you are still stuck, email us at [email protected] with the address you used.

Using Safari? The Safari version is a Mac app rather than a store extension, so it installs differently. Follow Install Genealogy Assistant for Safari. Then log in from its toolbar button with the steps in How do I log in.